Exchange Policy

Exchange policy

This exchange policy indicates the context in which you are eligible for an exchange on your order. This policy covers our online sales.

If you have any question that is not covered by this policy, you may contact our customer service and support team directly through email or call.

How many days do I have to exchange my item?

We understand that you might change your mind. As such, you can exchange any item within 7 days of delivery. The 7-day window starts on the day you effectively receive the item at your delivery location.

To notify us of your return, please contact our customer support team through email or call.

Once we are informed of your intent to return your order, you will have 7 days to send us back the item from the date of your return notification to us.

We would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.

Do I need to cover the return shipping cost?

You will have to cover the price of the return.

What type of exchange can I expect?

In order to make the exchange possible, the item should remain in its complete original form with all the packaging and receipt.

The exchange shall only be possible with equal or over the price value of the new item you select for exchange purposes.

You must inform us of any other item of your interest and pay the difference between the exchanged products at the time of delivery.

When will I receive my exchanged item?

We will proceed with the exchange request within 3 days of receiving your exchange request.

Contact Us

For any questions regarding our return policy, please reach out to our customer service team through email contact@demnok.pk or call 03030336665.

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